Terms & Conditions

Welcome to mograaa.com, operated by Mograaa, a sole proprietorship based in Jaipur, Rajasthan, India.

By accessing or using this website, you agree to the following Terms and Conditions.

1. Business Information

Trade Name: Mograaa
Business Type: Sole Proprietorship

Address:
49, Janakpuri First, Imli Phatak
Jyoti Nagar, Jaipur
Rajasthan, India – 302015

Email: mograaajaipur@gmail.com
Phone: +91-9216195695

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are accessing the website under the supervision of a parent or legal guardian.

3. Products

Mograaa sells beauty and cosmetic products including but not limited to:

  • Cosmetics
  • Soaps
  • Personal care products

All product descriptions, images, and pricing are provided for informational purposes and may be updated or corrected without notice.

4. Product Usage Responsibility

Cosmetic products may affect individuals differently.

By purchasing products from mograaa.com you acknowledge that:

  • You have reviewed the ingredients before purchase.
  • You will perform a patch test before full use.
  • You are responsible for determining whether the product is suitable for your skin type.

The Mograaa shall not be responsible for allergic reactions or misuse of products.

5. Orders

All orders placed on mograaa.com are prepaid orders.

Orders may be cancelled by The Mograaa in situations including but not limited to:

  • product unavailability
  • pricing errors
  • suspected fraudulent activity
  • payment gateway issues

If an order is cancelled by us, the payment will be refunded through the original payment method.

6. Pricing

All prices displayed on the website:

  • are listed in Indian Rupees (INR)
  • include applicable taxes unless stated otherwise
  • may change without prior notice

7. Shipping and Delivery

Orders are typically delivered within 10–15 business days from the date of order.

Delivery timelines may vary depending on:

  • location
  • courier partners
  • weather conditions
  • logistical issues

The Mograaa shall not be liable for delays caused by courier services or external factors beyond our control.

8. Returns and Refunds

Due to hygiene and safety concerns associated with cosmetic products:

  • Products cannot be returned once delivered
  • Refunds are not provided for opened or used cosmetic products

Exceptions may apply in cases where:

  • the product delivered was incorrect
  • the product was damaged during delivery

Customers must notify us within 48 hours of delivery.

9. Intellectual Property

All content on this website including:

  • logos
  • images
  • product descriptions
  • graphics
  • branding

is the intellectual property of Mograaa.

Unauthorized use, copying, reproduction, or distribution is prohibited.

10. Fraudulent Transactions

The Mograaa reserves the right to:

  • refuse or cancel orders suspected of fraud
  • verify customer identity for suspicious transactions
  • suspend accounts involved in fraudulent activity.

11. Limitation of Liability

To the fullest extent permitted by law, The Mograaa shall not be liable for:

  • allergic reactions
  • indirect damages
  • incidental losses
  • misuse of cosmetic products

Our total liability shall not exceed the amount paid for the purchased product.

12. Force Majeure

The Mograaa shall not be held responsible for failure or delay in performance caused by circumstances beyond our control, including but not limited to:

  • natural disasters
  • strikes
  • government restrictions
  • pandemics
  • logistics disruptions

13. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Jaipur, Rajasthan.

14. Grievance Redressal

Grievance Officer
The Mograaa

Address:
49, Janakpuri First, Imli Phatak
Jyoti Nagar, Jaipur
Rajasthan – 302015

Email: mograaajaipur@gmail.com
Phone: +91-9216195695

Grievances will be acknowledged within 48 hours and resolved within 30 days.